Front Office/Certified Medical Assistant AdventHealth Medical Group West Florida at AdventHealth

Date Posted: 11/30/2020

Job Snapshot

  • Job Schedule
  • Location:
    Tampa, FL
  • Date Posted:
  • Job ID:
  • Job Family
    Patient Care
  • Travel
  • Shift
    1 - Day
  • Organization
    AdventHealth Medical Group West FL

Job Description


Front Office/Certified Medical Assistant AdventHealth Medical Group West Florida

Location Address: Tampa FL

Top Reasons to Work at AdventHealth Medical Group West Florida

Rollover PDO with service year increases in accrual

Comprehensive benefits package; including tuition reimbursement and matching 403b plan

Patient facing positions receiving company paid initial sets of scrubs

Company Discount programs

Growing Organization 


Work Hours/Shift:

Full Time

You Will Be Responsible For:

  1. Provides back up to all front office positions; check in, check out, and medical records

  2. Provides data and assistance to Practice Manager / Office Coordinator as required

  3. Performs clinical responsibilities as assigned/needed.

  4. Communicates in a cordial, professional manner with patients via phone and in person to meet the patient’s needs as soon as possible

  5. Sets up office for daily operation by turning on computers, ensuring schedules are printed, and retrieving voice mail messages

  6. Maintains correspondence, including: progress notes and new patient packets

  7. Updates referring physician database when necessary

  8. Assesses new patient files waiting to be seen and appropriately handles old patient files

  9. Assembles/creates charts for new patients, ensuring policy of noting allergy warnings and two methods of identification are followed

  10. Verifies patient data and insurance to ensure it is updated for accurate billing, inputting updated information    into system as required

  11. Constructs insurance copies for proper insurance verification with new patients as requested

  12. Assists with correspondence in obtaining medical necessity letters to appropriate insurance company or business entity

  13. Enters charges for daily reconciliation

  14. Handles patient concerns or refers to administration appropriately

  15. Assists patient via scheduling to obtain appointment as a first-time patient and handles reschedule list when necessary


What You Will Need:

Individuals must possess these knowledge, skills and abilities and be able to explain and to demonstrate that s/he can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Proficient with computer programs with word processing: PowerPoint, Excel, Word

  • Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors

  • Strong emphasis on organizational skills and strong attention to detail and ability to multi task.

  • Ability to deal with data that is of a sensitive and confidential nature (HIPAA).

  • Ability to work independently and in a team environment.

  • Displays professional interactions with all levels of internal and external customers.

  • Excellent verbal and written communication skills.

  • Competent in basic patient work-up for examination.

  • Good medical knowledge to assist doctor during patient exams.

  • Ability to keep process and patient flow on time

  • Good business office organizational skills.

  • Ability to adapt to change.

•           High School Graduate or equivalent

•           Medical Assistant with one or more years of experience in physician office or     

           clinical setting

  • American Association of Medical Assistants (AAMA) Certification, American Medical Technologist (AMT) or Registered Medical Assistant (RMA), or National Association for Healthcare Professionals (NAHP) is required when transferring into this position within 90 days upon hire.       

•           Current, valid CPR certification is required (BLS). 

Job Summary:

Provides operational office support in delivery of patient care in a physician office environment.  Responsible for answering phones, scheduling appointments, processing medical records, scheduling out-patient procedures, check-in and check-out patients, insurance verification and obtaining referrals & authorizations from Primary Care Physician and/or insurance carrier.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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