Member Services Associate Wellness Center Part Time Evenings/Weekends at AdventHealth

Date Posted: 2/18/2021

Job Snapshot

  • Job Schedule
  • Date Posted:
  • Job ID:
  • Job Family
    Patient Experience
  • Travel
  • Shift
    3 - Night
  • Organization
    AdventHealth Wesley Chapel

Job Description

Member Services Associate – Café - AdventHealth Wesley Chapel

Location Address: 2600 Bruce B. Downs Blvd Wesley Chapel, Florida 33544

Top Reasons to Work at AdventHealth Wesley Chapel
  • From state-of-the-art equipment to the most intricate building details, AdventHealth Wesley Chapel was designed from the ground up to maximize healing, patient care and wellness
  • Recognized as leader in patient satisfaction and was named Top 100 Hospital in Modern Healthcare Magazine by IBM Watson Health
  • 50,000 sq. ft community Health & Wellness Center
  • Comprehensive women’s health center named Inspiration Place that incorporates female physician specialists, women’s imaging, pelvic floor and female physical therapy and a boutique spa.
  • Consistently named a Top Workplace in Tampa Bay by the Tampa Bay Times
  • Opened an offsite 24 bed, 24/7 emergency room in Central Pasco to better serve the emergency health needs of residents in west and central Pasco
Work Hours/Shift:
Part Time Nights
You Will Be Responsible For:
  • Welcomes and greets members in a courteous and friendly manner; verifies their identification and necessary membership information by using computer hardware and software. 
  • Builds and maintains relationships with existing members to reduce attrition levels.  Assists members with billing changes, bridges, freezes or other changes in membership status.  Assists in the resolution of disputes regarding membership dues and directs billing problems to the Member Services and Business Manager.
  • Answers incoming telephone calls in a professional, courteous and customer service-related manner; takes messages or directs calls as appropriate. Calls are answered based on the customer service guidelines of the HWC and FHWC.
  • Sells memberships. Provides information to prospective members in person and over the telephone or electronically regarding the HWC, emphasizing its salable features.  Provides tours and arranges trial workouts for prospective members. 
  • Enrolls members in membership management software, insuring the input of accurate and complete membership information. Follows retention plan protocol by conducting follow-up phone contacts and letters to welcome members.
  • Operates membership management/point of sale software and receives payments for services and merchandise.  Accepts payment by cash, check, credit card or house charges following established procedures.  Reconciles receipts and transactions at the end of each day.
  • Prepares café for opening and closing using check lists, and documents check list completion on each shift.
  • Maintains the café preparation area in a clean and organized manner, adhering to all food safety and sanitation standards.  Keeps cafe equipment and small wares in their proper places.  Removes waste containers as needed.  Washes and sanitizes all food contact surfaces and equipment in the kitchen.
  • Prepares and serves smoothies, food and other beverages to customers.  Restocks food and supplies as necessary, e.g. replenishes napkins, cups, silverware, and condiments, to ensure adequate supplies are available to customers.  Assists with storing and rotating food and beverage deliveries.
  • Represents the Health & Wellness Center in a professional, courteous and enthusiastic manner.

What You Will Need:
  • A minimum of three months’ retail or customer service experience
  • The communication and language skills necessary to convey information clearly and concisely, both in person and on the telephone.  The written skills necessary to take and relay accurate messages.
  • The ability to insure a positive member/patient experience.
  • The interpersonal skills necessary to effectively interact with customers, team members, and the public.
  • The mathematical skills necessary to correctly make change as appropriate.
  • The ability to use a cash register and computer.
  • BLS Certification required upon hire and AED Certification required for Wellness Center within 30 days of employment
Job Summary:
Reporting to the Member Services Coordinator and Member Services and Business Manager at the Health & Wellness Center (HWC) at Florida Hospital Wesley Chapel (FHWC), engages in the activities of membership sales, the front desk, café and logo shop to ensure that optimum efficiency and customer service is provided to members and guests. Also sells HWC memberships to individuals, families and corporations.  Builds and retains relationships with existing members and clients in an effort to assist with stabilizing membership base and improving retention

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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