Patient Resource Rep Full Time at AdventHealth

Date Posted: 7/30/2020

Job Snapshot

  • Job Schedule
    Full-Time
  • Location:
    Fletcher, NC
  • Date Posted:
    7/30/2020
  • Job ID:
    20015109
  • Job Family
    Marketing & Communications
  • Travel
    No
  • Shift
    1 - Day
  • Organization
    AdventHealth Hendersonville

Job Description


Description

Patient Resource Rep FT Days -  AdventHealth Hendersonville

Location Address: 100 Hospital Drive, Hendersonville, NC  28792

 

Top Reasons To Work At AdventHealth Hendersonville:

Community Involvement

Located in the beautiful mountains of Western North Carolina

Great Benefits

Co-workers that feel like family

Faith Based

Work Hours/Shift:

Full Time, 40 hours/wee

What You Will Be Responsible For:

•         Answer high volume of inbound calls;

o   Answer on average 80-130 calls per day;

•         Provide excellent customer service to each caller;

o   Answer calls politely, professionally & efficiently;

o   Demonstrate excellent listening skills, patience, empathy and compassion;

o   Maintain a calm demeanor while handling stressful interactions;

o   Troubleshoot caller’s problems and concerns;

•         Access a variety of resources for accurate, complete and appropriate management of calls;

o   Demonstrate flexibility and organization;

o   Navigate a variety of computer-based resources with ease & competence;

•         Assist callers and patients with a variety of needs including:

o   Selecting a new provider, scheduling new patient appointment, & preparing patient for first appointment;

o   Scheduling new and established patient appointments;

o   Assisting patients with patient portal access;

o   Communicating prescription refill requests and other messages to clinic staff;

•         Demonstrate excellent teamwork and communication skills:

o   To help the Patient Resource Team reach and maintain team goals;

o   Develop an excellent working relationship with departments, clinic, and medical staff, to facilitate patient communication and care;

o   Follow all communication protocols;

•         Maintain a strong working knowledge of all computer systems and communication tools associated with the performance of the job including:

o   Computer applications, EMR, communications tools;

o   Phone system and telephony applications;

o   Demonstrate ability to manage multiple computer-based resources and applications, moving easily from one to another to complete tasks;


Qualifications

What You Will Need:

•         Excellent Customer Service skills;

•         Strong computer skills;

•         Experience with internet-based applications;

•         Experience with web browsers;

•         Excellent English communication and writing skills;

Knowledge and Skills Preferred:

•         One-year medical experience preferred;

•         Call Center experience preferred;

•         Proficiency in a second language;

Education and Experience Required:

•         High school graduate or equivalent required;

Education and Experience Preferred:

•         Medical training preferred;

One-year + medical office experience preferred;

Any medical certification preferred;

Job Summary:

The Patient Resource Team, often the first contact a caller has with AdventHealth Hendersonville, provides a warm, friendly and professional greeting from a Patient Resource Representative.   Patience, empathy, compassion and helpfulness are the hallmarks of our team.  Callers depend on the excellent, personalized customer service they receive every day, one call at a time.



This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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