PBX Communications Specialist Full Time Evenings at AdventHealth

Date Posted: 7/30/2020

Job Snapshot

  • Job Schedule
    Full-Time
  • Date Posted:
    7/30/2020
  • Job ID:
    20014549
  • Job Family
    Operations
  • Travel
    No
  • Shift
    2 - Evening
  • Organization
    AdventHealth Palm Coast

Job Description


Description
PBX communications Specialist AdventHealth Palm Coast
 
Location Address: 60 Memorial Medical Parkway Palm Coast, Florida 32164
 
Top Reasons To Work At AdventHealth Palm Coast
Career growth and advancement potential
Health Insurance Coverage

High quality of life with low cost of living on the shores of Palm Coast.


Work Hours/Shift:
Full Time, Evenings
 
You Will Be Responsible For:
  • Meets call / customer service-centered standards.
  • Answers and transfers incoming calls both timely and accurately - following call processing procedures
  • Responds quickly and accurately to all Codes, Alerts, Drills and Testing following proper
  • procedures
  • Documents all event details timely and accurately
  • Executes all communications timely and accurately
  • Remains current and knowledgeable in all applicable hospital, code, departmental, and policy updates.
  • Compliant to all departmental policies and procedures
  • Performs other duties as assigned

Qualifications
What You Will Need:

KNOWLEDGE AND SKILLS REQUIRED:
  • Ability to remain calm, composed, and professional at all times
  • Demonstrates effective communication with all team members, callers, staff, patients and families. Ability to speak with callers distinctly and clearly
  • Ability to remain attentive for incoming codes and alerts
  • Ability and willingness to quickly adapt to change
  • Demonstrates a sense of urgency in emergency matters. Able to readapt swiftly, as required
  • Ability to think proactively, progressively, compassionately, and responsibly
  • Ability to follow instructions and timely respond to all matters during normal or stressful conditions alike
  • Ability to multi-task (i.e. read and respond to emails, document events, take calls, and communicate with team, as needed)
  • Ability and willingness to work in a team environment as well as independently
  • Ability to remain engaged while also maintaining satisfactory participation and attendance for all meetings and staff development programs
  • Ability to work a variable / flexible shift to include nights, weekends, and holidays
  • Complies with the Facility Employee Code of Conduct
  • Demonstrates compliance with all HIPAA, federal, state, and local laws, rules, and government
  • Promotes evidence of adherence to the hospital confidentiality policy

EDUCATION AND EXPERIENCE REQUIRED:

  • High school graduate or equivalent.
  • One (1) year PBX switchboard/operator, call center – high call volume environment, clerical/administrative, hospitality, and/or customer service-focused experience
Job Summary:
The PBX Communications Specialist is responsible for operating the Facility switchboard consoles and for circulating applicable communications via mass paging systems for the region – in a high call volume setting. Performs most hospital overhead paging, monitors and responds promptly to all codes and alerts, fire alarms, tests and drills, and emergency situations-using proper procedure, and promptly answers and forwards all phone calls, internally and externally, to the proper extensions or persons. Responsible for communication of critical emergency response teams, as required. Responsible for facilitating paging of chaplains and various on-call teams for various areas. Provides directory assistance services for staff, patients, families and physicians, as requested. Records daily events on various report logs. Facilitates and screens 

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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